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HG_Patient_Safety_Award_Image_2020Sherman Oaks Hospital in the top 5% in the Nation for Patient Safety

Sherman Oaks, California (June 18, 2020) – Sherman Oaks Hospital announced today that it is a recipient of the Healthgrades 2020 Patient Safety Excellence AwardTM. This distinction places Sherman Oaks Hospital among the top 5% of all short-term acute care hospitals reporting patient safety data as evaluated by Healthgrades, the leading resource that connects consumers, physicians and health systems.

Sherman Oaks Hospital is a member of Prime Healthcare, which operates 45 hospitals in 14 states. Prime Healthcare has more Patient Safety Excellence Award recipients for five consecutive years (2016-2020) than any other health system in the country, according to Healthgrades.

“Consumers might not know that information around patient safety is readily available and should be considered when researching healthcare options,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “We commend the recipients of the 2020 Patient Safety Excellence Award for their dedication to providing excellent care for their patients.”

This is the seventh year in a row that Sherman Oaks has received the Patient Safety Excellence Award. Sherman Oaks has also received the prestigious “100 Top Hospital” designation from IBM Watson Health.

“We are very pleased that our commitment to quality care and safety is once again recognized by Healthgrades. This demonstrates our dedication to our patients and community in delivering excellent clinical care and customer service,” said EM V. Garcia, Administrator of Sherman Oaks Hospital. “This recognition reflects our team’s ability to identify and meet the specific needs of our diverse community through our specialty services and programs.”

During the study period (2016 through 2018), Healthgrades 2020 Patient Safety Excellence Award recipient hospitals demonstrated excellent performance in safeguarding patients in the Medicare population, as measured by objective outcomes—risk-adjusted patient safety indicator (PSI) rates—for 13 PSIs defined by the Agency for Healthcare Research and Quality (AHRQ). A 14th PSI included in the evaluation is Foreign Objects Left in Body During a Surgery or Procedure which is a “never” event and does not have an expected rate.

Healthgrades found that patients treated in hospitals receiving the Patient Safety Excellence Award were, on average*:

  • 48.3% less likely to experience a collapsed lung due to a procedure or surgery in or around the chest, than patients treated at non-recipient hospitals.
  • 54.4% less likely to experience a hip fracture following surgery, than patients treated at non-recipient hospitals.
  • 66.8% less likely to experience pressure sores or bed sores acquired in the hospital, than patients treated at non-recipient hospitals.
  • 63% less likely to experience catheter-related bloodstream infections acquired at the hospital, than patients treated at non- recipient hospitals.

In addition, if all hospitals in the country performed at the level of award recipients for each of the 13 patient safety indicators, 110,864 patient safety events could have been avoided.*

Sherman Oaks Hospital has highly rated programs and services that meet community needs. “Our Emergency Services are focused on providing exceptional care in a timely manner. We are staffed 24 hours a day by dedicated board-certified physicians, highly-trained nurses, skilled technicians, and support staff,” Garcia said. “Now, during the COVID-19 crisis, our community can count on our team to quickly and safely identify, evaluate, and care for patients with any level of emergency, illness, or injury.”

The experienced and compassionate team of healthcare professionals in the hospital’s Senior Behavioral Health Services is devoted to providing exceptional care and emotional support to patients and families in need. “Our program is designed to improve day-to-day functioning, leading to improved health and a higher quality of life that primarily focuses on patient safety and excellent care,” Garcia said.

Sherman Oak Hospital’s cardiac program includes a multidisciplinary team of clinicians that employ the latest protocols for rapid response to heart attacks, highlighting a multi-use combo laboratory with full cardiac diagnostic and interventional capabilities for life-saving cardiac and vascular procedures. In addition, the hospital offers some of the latest inpatient and outpatient surgical techniques. “Our multidisciplinary team of specialists in our surgical services provides the highest quality of care with the best possible outcomes with compassion for our patients and their families in a comfortable setting,” Garcia added.

The Center for Reconstruction and Wound Healing is also an important component of the hospital’s patient safety strategy and specializes in comprehensive wound care and hyperbaric medicine.

View Healthgrades hospital quality methodologies.

*Statistics are calculated from Healthgrades Patient Safety Ratings and Excellence Award methodology which is based primarily on AHRQ technical specifications (Version 2019.0.1) to MedPAR data for years 2016 through 2018 and represent three-year estimates for Medicare patients only.

About Sherman Oaks Hospital

Sherman Oaks Hospital, a member of Prime Healthcare Foundation, is a 153-bed, not-for-profit, acute-care community hospital located in Sherman Oaks, California. Staffed with over 500 employees and an extraordinary team of physicians, the hospital is recognized for advanced technology and compassionate care and provides 24/7 emergency care in addition to a full range of specialized medical, surgical, and diagnostic services to improve and save lives. Sherman Oaks Hospital is nationally recognized as a “100 Top Hospital” by IBM Watson Health. For more information, visit

About the Fortune/IBM Watson Health 100 Top Hospitals® List

The Fortune/IBM Watson Health 100 Top Hospitals list is determined using independent and objective research to analyze hospital performance. Organizations do not apply or pay for this honor or pay to promote their award. Award-winning hospitals and health systems serve as a model of excellence for the industry.

About IBM Watson Health 100 Top Hospitals® Program

The IBM Watson Health 100 Top Hospitals Program’s annual studies result in the Fortune/IBM Watson Health 100 Top Hospitals list, IBM Watson Health 50 Top Cardiovascular Hospitals list and IBM Watson Health 15 Top Health Systems list. Organizations do not apply or pay for this honor or pay to promote their award. Award-winning hospitals and health systems serve as a model of excellence for the industry. Visit for more information.

About IBM Watson Health

IBM Watson Health is a data, analytics, and technology partner for the health industry. Supported by the innovation of IBM and intelligence of Watson, we are committed to helping build smarter health ecosystems. Through the combination of our deep industry expertise in health, data and analytics, actionable insights, and reputation for security and trust, Watson Health is working together with its clients and partners to help them achieve simpler processes, better care insights, faster breakthroughs, and improved experiences for people around the world. Learn more at