The popular feature was formerly known as GetCareNow
Sherman Oaks, CA (August 20, 2025) – Sherman Oaks Hospital, a member of Prime Healthcare Foundation, announced today that its valued patients can again conveniently select an approximate arrival time for non-life-threatening emergency-room visits at Sherman Oaks Hospital. The tool, now offered under thename FastTrackCareand formerly known as GetCareNow, offers an enhanced emergency room experience, furthering the hospital’s mission to provide high-quality, compassionate care to patients where and when they need it.
The technology allows patients to select an approximate time via the hospital’s main webpage (https://shermanoakshospital.org/) to be seen in the ER. Patients fill out a brief, secure form, and no username or password is required. The tool can notify the patient if there is a change that may extend the wait time, and a notification can even be sent if there has been a reduction in surge to encourage an earlier arrival time.
Importantly, FastTrackCare is intended only for non-life or limb-threatening emergencies. In a life-threatening emergency, call 911 immediately.
“This online scheduling tool remains an important part of our mission to improve care access and enhance the patient experience,” said EM V. Garcia, Chief Executive Officer of Sherman Oaks Hospital. “Our hospital is deeply committed to the Sherman Oaks and San Fernando Valley community we are honored to serve, continually working to expand access and bring the most innovative and needed medical services closer to home.”
The easy-to-use tool provides added convenience for those with non-life-threatening medical needs. While appointments cannot be explicitly guaranteed due to the variable nature of an emergency department, the tool still allows patients insight into current wait times and increases communication through the notification features.
For critical symptoms, such as severe injury, chest pain, shortness of breath, or signs of stroke or heart attack, community members are encouraged, as always, to call 911.
How FastTrackCare Works:
- Patients complete a brief, secure form in English or Spanish; no username or password is required.
- The system assigns the next available time slot and reserves the patient’s place in line.
- A confirmation with details and directions is sent immediately.
- Real-time notifications alert patients if changing conditions affect the expected arrival time.
For more information—or to reserve an ER arrival time—visit:https://shermanoakshospital.org/fasttrackcare/
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About Sherman Oaks Hospital:
Sherman Oaks Hospital, a member of Prime Healthcare Foundation, is a 153-bed, not-for-profit, acute-care community hospital located in Sherman Oaks, California. Staffed with over 500 employees and an extraordinary team of physicians, the hospital is recognized for advanced technology and compassionate care and provides 24/7 emergency care in addition to a full range of special-sized medical, surgical, and diagnostic services to improve and save lives. Sherman Oaks Hospital is nationally recognized as a “100 Top Hospital” by IBM Watson Health. For more information, visit www.shermanoakshospital.org.